Frequently Asked Questions
Are you a manufacturer or a trading company?
We are a professional manufacturer engaged in R&D and production of HMI products for over 13 years. Our advanced technology and efficient management ensure excellent quality and competitive pricing.
Can I order samples for testing?
Yes, we can provide samples according to your specific requirements. Please note that sample fees and shipping costs will apply.
How can we cooperate on customized products?
You can specify your required performance, RAM, storage (HDD/SSD) size, display size, and interfaces. Whether you need Windows, Linux, or a custom OS, we can build a configuration based on your exact specifications.
What is the typical lead time for orders?
Standard products typically have a lead time of 5-7 working days. For customized solutions, the timeline is generally 20-30 days, depending on the complexity.
What are your payment terms?
For sample orders, we require 100% T/T in advance. For bulk production orders, the terms are a 30% deposit in advance with the remaining 70% balance due before shipment.
What kind of after-sales service do you provide?
All our industrial products come with a comprehensive 2-year product warranty to ensure long-term reliability in your operations.
Fray Tech
