1. Are you a professional manufacturer of HMI products?
Yes, we are a professional manufacturer engaged in R&D and production of HMI products for over 13 years, ensuring excellent quality and competitive pricing.
2. Can I order samples for testing before bulk purchase?
Yes, we can provide samples based on your specific requirements. Sample fees and shipping costs will apply.
3. Do you offer customization for industrial PCs and monitors?
Absolutely. You can specify performance needs, RAM, SSD size, display size, and interface requirements. We support both Windows and Linux configurations based on your technical specs.
4. What is the typical lead time for orders?
Standard products usually ship within 5-7 working days. For customized solutions, the lead time is generally between 20-30 days, depending on the complexity.
5. What are the payment terms and warranty period?
For bulk orders, we typically require a 30% deposit in advance and 70% before shipment. All products come with a 2-year manufacturer warranty.
6. Is the monitor suitable for harsh environments?
Yes, our industrial monitors feature IP65 front panel protection and resistive touch technology, making them ideal for medical and industrial settings where water and dust resistance is required.