Frequently Asked Questions
Q1. What are your terms of payment?
A: We accept Paypal, Western Union, T/T in advance, and T/T 30% as deposit with 70% before delivery. We provide photos of the products and packages before final payment.
Q2. How about your delivery time?
A: Generally, 3-5 days for samples or small orders. Bulk orders typically take 25-30 days after receiving payment, depending on the items and quantity.
Q3. Can you produce according to the samples?
A: Yes, we can produce by your samples or technical drawings. We are capable of building the necessary molds and fixtures.
Q4. What is your sample policy?
A: We can supply the sample if we have ready parts in stock, but the customers are required to pay the sample cost and the courier fees.
Q5. Do you test all your goods before delivery?
A: Yes, we perform 100% testing on all goods prior to delivery to ensure quality.
Q6. What is the product warranty?
A: We offer a two-year warranty for replacement or repair of units with faults (excluding human damage). Technical service is also provided for customer-fixable issues.