❓ Frequently Asked Questions
Q1: Are you a factory/manufacturer?
A: Yes, we are a comprehensive company that integrates design and production. All products are independently designed and crafted by our team.
Q2: Can I customize my logo on the devices?
A: Certainly, we can laser engrave your company logo directly onto the machine hardware.
Q3: What is the typical lead time?
A: Standard products are in stock and usually ship within 48 hours post-payment. Custom products depend on the specific quantity and customization requirements.
Q4: What payment methods are accepted?
A: We accept multiple payment options including T/T (bank transfer), PayPal, and other standard international methods.
Q5: How is the product packaged for shipping?
A: Each machine is securely packaged in high-strength cardboard boxes with protective foam lining. We offer express delivery via air or sea based on your needs.
Q6: What is the after-sales and warranty policy?
A: We provide a 12-month standard warranty and offer lifetime technical maintenance for all our equipment.
Fray Tech
