FAQ
Are you a factory/manufacturer?
Indeed, we are an all-encompassing company excelling in design and production. Every product boasts independent design and production.
Can I customize my logo?
Absolutely, the machine can precisely laser engrave your company logo.
What is your lead time?
Standard products are typically shipped within 48 hours post-payment. Customizations vary with quantity and specific requirements.
What payment methods do you accept?
We welcome T/T (bank transfer), PayPal, and other standard payment methods.
What packaging and shipping methods do you use?
Each machine is securely packed in high-strength boxes with foam lining. Air or sea express delivery options are available.
What is your after-sales service policy?
We offer a 12-month warranty along with lifetime maintenance support for all our products.
Fray Tech
