❓ FAQ
Q1: Are you a factory/manufacturer?
Yes, we are a comprehensive company, integrating design and production. All products are independently designed and crafted.
Q2: Can I customize my logo and communication methods?
Absolutely, the machine can laser engrave your customized company logo.
Q3: What is your lead time? How long for custom instruments?
Standard products are in stock, typically shipped within 48 hours post-payment. Custom items depend on specific quantity and technical specifications.
Q4: What payment methods do you accept?
We accept T/T (bank transfer), PayPal, and other major payment methods.
Q5: What packaging and shipping methods do you use?
Each machine is packaged in high-strength cardboard with protective foam lining. We offer air or sea delivery options to suit your requirements.
Q6: What is your after-sales service policy?
We provide a 12-month warranty and lifetime maintenance support for our products.