?
Frequently Asked Questions
Q1: Are you a factory/manufacturer?
A: Yes, we are a comprehensive company integrating design and production. All products are independently designed and manufactured in-house.
Q2: Can I customize my logo on the devices?
A: Yes, we support customization. The machine can laser engrave your company logo according to your requirements.
Q3: What payment methods do you accept?
A: We accept multiple payment methods including T/T (bank transfer), PayPal, and other standard international options.
Q4: What are the available shipping methods?
A: We use professional carton packaging and support various shipping methods including express, air, and sea freight to ensure safe delivery.
Q5: What is your after-sales service policy?
A: We provide a comprehensive 12-month warranty on all hardware products.
Q6: Do you provide long-term technical support?
A: Yes, we offer lifetime technical maintenance and support for all our smart edge computing gateways.
Fray Tech
